Laying the foundation for your organization’s training infrastructure, the Train-the-Trainer workshop equips appointed trainers with the requisite competencies to impart knowledge, skills and best practices to their colleagues and subordinates in their respective departments. Topics include planning training, learning techniques, training presentation and group evaluation.

Customers value good service and when they get it, they reward by buying more and telling others about it. Service quality is a critical driver of revenue and profit. The workshop equips participants with valuable concepts and practical tools and strategies to improve service elements that make a positive difference to customers. Topics include roles of front-line service providers, satisfying customer needs, managing complaints and personalizing service.

This workshop equips managers with cutting-edge knowledge and skills to improve the guest experience. Participants learn how to close the service quality gap and the strategies to improve customer value, satisfaction and loyalty. Topics include understanding and managing customer expectations, service blueprinting, servicescape management and service leadership.

Participants will learn the latest applications of strategic thinking and analysis to sales & marketing challenges facing the hospitality industry. Most importantly, the course shows participants how to link marketing strategies to finance and shareholder value. Topics include business model innovation, strategic analysis, managing brand equity and marketing metrics.

The foundation of successful selling is appreciating and believing in the differentiating value that your product or service provides to your customers. Participants in this highly interactive workshop learn how to communicate and sell value to potential customers. Topics include sales call preparation, opening and closing sales, price negotiation, relationship selling, overcoming objections and buyer trickery.

This hands-on workshop equips non-finance managers with the fundamental concepts and tools of financial and managerial accounting as applied in the hotel industry. Working on Excel-based exercises, participants learn how to interpret and evaluate financial statements and business performance so as to make more effective business decisions. Topics include the business financial model, accounting principles, profit and loss statement, balance sheet and ratio analysis.

This intermediate-level computer-based course is a follow-up to Power Hospitality Finance Level 1 and equips non-finance managers with critical tools and techniques to improve internal controls, control costs and make business decisions that ensure long-term profitability. Topics include cost concepts, cost-volume-profit analysis, budgeting and discounted cash flow analysis.

This advanced-level workshop equips senior managers with the requisite strategic financial management knowledge and tools to help them better appreciate the important role of finance and business decisions that improve shareholder value. Topics include assessing liquidity and operational efficiency, diagnosing profitability risk and growth and the financial strategy matrix.

Management’s ability to continuously learn from any source and to do so faster than the competition is a strategic imperative in the knowledge economy. This workshop focuses on the five disciplines of the learning organization and equips participants with essential concepts and practical tools that they can use to better manage personal, individual, team and organizational change and growth. Topics include personal mastery, team learning, mental models, systems thinking and shared vision.